Appealing a mortgage decision
If your mortgage application has been declined, you may wonder whether you can challenge the decision. While there is no formal right of appeal in most cases, there are situations where contacting the lender or escalating through their complaints process can lead to a different outcome. This article explains when and how to push back.
In this guide
Can you appeal a mortgage refusal?
Most lenders do not have a formal appeals process for mortgage decisions. However, if you believe the decision was based on incorrect information, such as an error on your credit file or a misunderstanding about your income, you can ask the lender to review the application with corrected details.
If the refusal was based on the property valuation rather than your personal circumstances, you may be able to challenge the valuation or provide additional evidence such as a recent independent survey or comparable sales data.
In cases where you believe the lender has treated you unfairly or discriminated against you, you can escalate through their internal complaints procedure and, if necessary, to the Financial Ombudsman Service.
When is it worth challenging a decision?
It is worth challenging if you can identify a clear error, such as incorrect information on your credit file, income that was not properly accounted for, or a property valuation that is significantly below market evidence. In these cases, providing corrected documentation can lead to a reversal.
It is generally not worth challenging if the refusal is based on the lender’s standard affordability criteria or credit scoring model. These are automated systems that apply consistent rules, and the lender is unlikely to override them. In this situation, applying with a different lender whose criteria you are more likely to meet is usually a better strategy.
How to correct errors on your credit file
Check your credit reports with Equifax, Experian, and TransUnion. If you find errors such as accounts that do not belong to you, incorrect payment records, or outdated information, you can raise a dispute directly with the credit reference agency.
The agency has 28 days to investigate and respond. If the error is confirmed, it will be corrected and you can ask the lender to reassess your application. You can also add a notice of correction to your credit file to explain unusual circumstances, though not all lenders read these.
Keeping copies of all correspondence is important in case you need to escalate the matter. If the credit agency does not resolve the issue, you can complain to the Information Commissioner’s Office.
Related guides
More guides in our mortgage refused mortgage hub.
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