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External Support

We understand that some customers may be experiencing vulnerability due to health, life events, or financial difficulties. While it is not always necessary to signpost support unless requested, we encourage advisers to guide customers to external organisations where appropriate. Here are some trusted resources you can contact for help.

Health

  • NHS 111

    • Non-emergency health support (NHS Direct Wales)

  • Health and Social Care in Northern Ireland

    • www.hscni.net

  • Macmillan Cancer Support

    • 0808 808 0000

  • British Heart Foundation

    • 0300 330 3322

  • British Lung Foundation

    • 03000 030 555

  • The Stroke Association

    • 0303 3033 100
    • helpline@stroke.org.uk

  • MENCAP

    • Support for people with learning difficulties

  • Royal College of Speech and Language Therapy

    • rcslt.org
NHS 111Health and Social Care in Northern IrelandMacmillan Cancer SupportBritish Heart FoundationBritish Lung FoundationThe Stroke AssociationStroke Association helpline (email)MENCAPRoyal College of Speech and Language Therapy

Mental Health

  • Samaritans

    • 0845 790 9090 (for suicidal or despairing individuals)

  • MIND

    • 0300 123 3393
    • info@mind.org.uk
SamaritansMINDMIND (email)

Debt and Financial Advice

  • Citizens Advice

    • citizensadvice.org.uk

  • Money Advice Service

    • moneyadviceservice.org.uk
Citizens AdviceMoney Advice Service

Safeguarding and Protection

  • Refuge

    • Support for domestic violence victims

  • Office of the Public Guardian

    • 0115 934 2777
    • Textphone 0115 934 2778
    • opg.safeguardingunit@publicguardian.gov.uk

  • Victim Support

    • 0808 168 9111

  • Unseen UK

    • Modern slavery and exploitation helpline 08000 121 700

  • Police

    • Non-emergency: 101
    • Emergency: 999
RefugeOffice of the Public GuardianOffice of the Public Guardian (email)Victim SupportUnseen UK – Modern Slavery Helpline

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