Complaints
At Clearview Mortgage Solutions Limited, we aim to deliver fair outcomes and high-quality service. If you are unhappy with any aspect of our service, please let us know so we can put things right.
How to Make a Complaint
You can contact our Complaints Team:
We will acknowledge your complaint promptly and keep you informed at every stage. We aim to resolve complaints quickly, fairly, and transparently.
Our Complaint Process
Summary Resolution (3 business days)
- If possible, we will resolve your complaint quickly and confirm this in writing.
Acknowledgment (5 business days)
- If a resolution takes longer, we will confirm receipt of your complaint and outline the next steps.
Progress Updates (4–8 weeks)
- If further investigation is required, we will provide updates and explain any delays.
Final Response
- We will give a clear explanation of our findings, any redress offered, and steps to prevent similar issues in the future.
Financial Ombudsman Service
If we are unable to resolve your complaint to your satisfaction, you may refer it to the Financial Ombudsman Service (FOS): Website: www.financial-ombudsman.org.uk | Phone: 0800 023 4567
The FOS provides a free and impartial service to help resolve disputes between consumers and financial services providers. You usually have 6 months from our Final Response to refer your complaint.