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Protection

Income protection back in focus as household bills bite

UK insurers paid a record £8bn in protection claims in 2024, including £204m in individual income protection, while the Resolution Foundation warns the typical household will be £480 worse off this year from higher energy costs. With the Bank of England expecting 5.2 million mortgage holders to face higher payments by 2028, protecting your income is back in focus.

Budgets under pressure

The squeeze on household finances has put a familiar question back on the table: what happens to the mortgage if your income stops? The Resolution Foundation estimates the typical working-age household will be £480 worse off this year as higher energy prices feed through — enough to tip median income growth from a forecast +0.9% to −0.6%.

Mortgages are part of that picture. The Bank of England expects around 5.2 million holders — roughly 58% — to face higher payments by the end of 2028 as cheap fixes expire, up from 3.9 million before the recent conflict. When budgets are tight, the cost of losing an income rises too.

Energy prices remain well above pre-war levels, meaning many households face a decline in their purchasing power this year.
James Smith, Chief Economist, Resolution Foundation

What insurers actually paid out

There’s a persistent myth that protection policies don’t pay. The figures say otherwise.

£8bn
Protection claims paid in 2024

About £21.9m every day

97.9%
Individual claims paid

In line with the past decade

£10,000
Average income protection claim

Up 6% on the year

Income protection specifically paid out £204m, up 16% on the year. The leading reason was musculoskeletal problems — back and joint conditions — behind 34% of claims. Critical illness paid an average of £67,600, with cancer accounting for 62% of those claims.

What income protection actually covers

Income protection replaces part of your monthly income if illness or injury stops you working, paying out month after month until you recover, retire or the policy ends. That’s different from life cover, which pays a lump sum if you die, and critical illness cover, which pays a lump sum on diagnosis of a defined serious condition.

For most households the monthly bills — the mortgage above all — don’t pause when a salary does. That’s the gap income protection is designed to fill, which is why advisers increasingly raise it alongside the mortgage rather than as an afterthought.

Protection in numbers

Total protection claims paid (2024)
£8.0bn
Income protection paid (2024)
£204m
Average income protection claim
£10,000
Individual claims paid
97.9%
Typical household worse off (2026)
£480
Mortgage holders facing higher payments by 2028
5.2m

Sources: ABI (2024 claims), Resolution Foundation & Bank of England.

Sources & method

Figures verified against primary sources on 30 April 2026.

Figures verified against ABI, Resolution Foundation and Bank of England sources on 30 April 2026.

This article is general information, not personal advice. Whether a policy pays out depends on your circumstances and the terms of the cover.

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